Get in Touch With Our Team

Need help? Our support team can assist with account queries, deposits and withdrawals, verification checks, technical issues or general feedback. Contact us for help with payments, bonus queries or site navigation and we’ll aim to resolve routine questions quickly. For security or withdrawal requests please have your ID and recent transaction details ready to speed up verification and response times. If you prefer, use live chat for quicker answers or email for full case notes.

Department	Contact
Customer support	[email protected], live chat 24/7 (email replies within a few hours)
General enquiries	[email protected] (responses typically within one working day)
Affiliate enquiries	[email protected] (partner team; reply within 48 hours)
Phone	+44 20 7946 5821 (for urgent account issues only)
Working hours	Mon-Fri, 09:00-18:00 (email & phone); live chat 24/7

Email Assistance

Email is the preferred contact method for detailed requests, account-related issues, or when you need to send documents. Please include a clear subject line and up-to-date contact details so we can identify your account and avoid delays. For account queries, use [email protected] and attach any relevant documents to help us process your request more quickly and accurately.

Send Us a Message

Name

<label for="email" style="font-size:14px;">Email</label><input id="email" name="email" type="email" placeholder="Email address" required style="padding:8px;border:1px solid #ccc;border-radius:4px;font-size:14px;" /><label for="message" style="font-size:14px;">Message</label><textarea id="message" name="message" rows="5" placeholder="How can we help?" required style="padding:8px;border:1px solid #ccc;border-radius:4px;font-size:14px;resize:vertical;"></textarea><button type="submit" style="background:#0066cc;color:#fff;border:none;padding:10px;border-radius:4px;font-size:15px;cursor:pointer;">Send message</button>

Response Time

Our support team aims to respond quickly. Most enquiries are answered within one business day. Simple account and payment questions are usually resolved fast; complex verification or security cases can take longer depending on their nature and the checks required. If you need urgent help, contact [email protected] and we’ll prioritise your request where possible.

Feedback

We want your feedback. If you spot a glitch, have a suggestion or an idea to make Neon54 easier to use, please get in touch. All messages are reviewed carefully and used to improve the site and player experience. Send comments to [email protected] or drop a note via live chat. Your input helps shape future updates.