Privacy & Data Protection
This Privacy Policy explains how Neon54 collects, uses and protects personal information when you use our site. We take your privacy seriously and set out below what data we gather, why we need it and how you can manage your information.
Types of data we collect
Personal data
- Account details - name, date of birth, email address, telephone number and any documents you provide to verify identity.
- Payment information - details required to process deposits and withdrawals, and records of transactions.
- Support correspondence - messages you send to our support team and any records of our responses.
Technical data
- Device and browser information, IP address and approximate location derived from your IP.
- Log data - pages visited, session times, errors and performance details.
- Cookie and tracking identifiers used to personalise the site and measure performance.
Transactional and activity data
- Gameplay activity and wagering history used for account management, responsible gambling checks and fraud prevention.
- Bonuses and promotion activity, where applicable.
How we use your information
We use data to operate and improve our service, to process payments and withdrawals, to verify identity, and to provide customer support. Data also helps us detect and prevent fraud, comply with legal obligations, and meet responsible gambling requirements. We may use aggregated or anonymised data for analysis and reporting.
Data protection practices
We protect personal information using appropriate technical and organisational measures, including encryption, access controls and secure storage. Access to your personal data is restricted to staff and service providers with a legitimate need. We review security practices regularly to keep them up to date.
Cookies and tracking technologies
We use cookies, web beacons and similar technologies to make the site work, to remember preferences and to analyse usage. Some cookies are essential for security and account functions. You can manage or block cookies through your browser settings; please note that blocking certain cookies may affect site functionality. We also use third-party analytics and advertising partners who may set their own cookies.
Information sharing and third parties
We may share personal data with service providers who support our operations, such as payment processors, identity verification providers, customer support platforms and analytics vendors. We only share the data necessary for these services and require partners to protect information in line with our standards. We may disclose data if required by law or to prevent fraud or other illegal activity.
User rights
You have the right to request access to your personal information, to correct inaccuracies, to request deletion, and to object to or restrict certain processing. Where applicable, you may also request a copy of your data in a portable format. These rights are subject to legal and contractual limits, for example where we must retain records for compliance or fraud prevention.
Access, correction and deletion
To exercise your rights or to ask about your data, contact our support team at [email protected]. We will respond to reasonable requests and provide guidance on the information we hold and the steps to update or remove it.
Privacy policy updates
We may update this policy from time to time. Any material changes will be posted on this page with a revised effective date. We recommend reviewing this policy periodically to stay informed about how we handle your information.